Blakesley FAQs

Here you will find answers to our commonly asked questions, from order times to delivery to product information and more. If you can’t find your question on the list or need some further information, simply send an email to sales@blakesleys.com and we will be happy to help you.

General

  • How can I contact you?

    Our customer care team is available Monday-Friday, 9am-4pm. Please call 01308 287677. Alternatively, you can email sales@blakesleys.com and we will respond as soon as possible.

  • What are your opening hours?

    24 hours! You can buy online with us any day and any time. Our offices are open Monday-Friday, 9am-4pm. Our offices are closed on weekends and bank holidays.

  • Do you have a store I can visit?

    Do you have a store I can visit?

  • What is your address?

    Unit 25/26 crepe farm business park, Symondsbury, Bridport, Dorset , Dt66ey

  • Can I buy from your warehouse?

    Yes 

Orders

  • Can I change my delivery address, once I’ve placed the order?

    Yes , please call us to make a change

  • Can I change my order?

    If you wish to change your order, please contact us the same day that it was placed by calling the customer care team on 01308 287677 or emailing sales@blakesleys.com

  • How do I cancel my order?

    To cancel your order please contact our customer care team at sales@blakesleys.com. Please note that orders can only be cancelled before they are dispatched. Your cancellation request must be made by 8am (the following working day) with your email subject including the word “cancellation”. Due to the high volume of orders we receive we cannot always guarantee that requests after this time frame are actioned.

    *Please note that express orders cannot be cancelled within this short time frame. If you want to change or cancel an express order please telephone our customer care on 01308 287677ASAP and they will assist you with this query.

  • Can I exchange my order?

     Yes , if the product has been unused and unopened

Delivery

  • When will I receive my order?

    Within 7 working days

  • If I order several items, will I receive them at the same time?

    If in stock then yes 

  • How much does delivery cost?

    free to mainland , Charges to N.I 

  • How will my delivery arrive ?

    We use a professional 2 man team that will take your delivery to your garden . 

  • Will I receive a time slot?

    Yes you will receive a text 24 hours before your delivery date to confirm your time slot . 

Returns

  • I wish to return an item. How do I do this?

    Please email sales@blakeleys.com to open a return ticket

  • What do I do if my goods are faulty?

    Email sales@blakeleys.com with detailed pictures and information or the issue 

  • I have received the wrong product. What should I do?

    Contact the customer service team at sales@blakesleys.com

Product Information

  • What are your products made of ?

    All nova products are made with aluminium frames and rattan.

  • The item I want is out of stock, when will it be available?

    Contact us to check availability

  • I want to buy in large quantities. Are you able to offer a bulk discount?

    Yes

Payment

  • What forms of payment do you accept?

    All major credit cards , PayPal , Amazon pay and payl8r finance

  • Can I get a VAT invoice?

    yes

  • Can I place an order over the phone?

    yes

Website

  • I have found a problem on your website.

    Found a glitch? We’re sorry to hear that! To help us ensure our website is working at its best, please email us at sales@blakesleys.com about the problem and we will investigate it immediately.