Our customer care team is available Monday-Friday, 9am-4pm. Please call 01308 287677. Alternatively, you can email sales@blakesleys.com and we will respond as soon as possible.
Here you will find answers to our commonly asked questions, from order times to delivery to product information and more. If you can’t find your question on the list or need some further information, simply send an email to sales@blakesleys.com and we will be happy to help you.
Our customer care team is available Monday-Friday, 9am-4pm. Please call 01308 287677. Alternatively, you can email sales@blakesleys.com and we will respond as soon as possible.
24 hours! You can buy online with us any day and any time. Our offices are open Monday-Friday, 9am-4pm. Our offices are closed on weekends and bank holidays.
Do you have a store I can visit?
Unit 25/26 crepe farm business park, Symondsbury, Bridport, Dorset , Dt66ey
Yes
Yes , please call us to make a change
If you wish to change your order, please contact us the same day that it was placed by calling the customer care team on 01308 287677 or emailing sales@blakesleys.com
To cancel your order please contact our customer care team at sales@blakesleys.com. Please note that orders can only be cancelled before they are dispatched. Your cancellation request must be made by 8am (the following working day) with your email subject including the word “cancellation”. Due to the high volume of orders we receive we cannot always guarantee that requests after this time frame are actioned.
*Please note that express orders cannot be cancelled within this short time frame. If you want to change or cancel an express order please telephone our customer care on 01308 287677ASAP and they will assist you with this query.
Yes , if the product has been unused and unopened
Within 7 working days
If in stock then yes
free to mainland , Charges to N.I
We use a professional 2 man team that will take your delivery to your garden .
Yes you will receive a text 24 hours before your delivery date to confirm your time slot .
Please email sales@blakeleys.com to open a return ticket
Email sales@blakeleys.com with detailed pictures and information or the issue
Contact the customer service team at sales@blakesleys.com
All nova products are made with aluminium frames and rattan.
Contact us to check availability
Yes
All major credit cards , PayPal , Amazon pay and payl8r finance
yes
yes
Found a glitch? We’re sorry to hear that! To help us ensure our website is working at its best, please email us at sales@blakesleys.com about the problem and we will investigate it immediately.